Refund Request for LipoEase

We understand that things don’t always go as expected. If you are not satisfied with LipoEase and would like to request a refund, please follow the steps below. Please read our refund policy carefully.

Important notes regarding the refund policy:

Refund requests are only accepted if they are submitted within 180 days of the original purchase date. Requests submitted after 180 days will not be processed.
To ensure security and validate your purchase, refund requests must be sent from the same email address that was used for your LipoEase purchase.

How to Request a Refund

To request a refund, please follow these steps:

Step 1: Prepare your refund email

Open the email account you used to purchase LipoEase and compose a new email.
Step 2: Address your email.

Send your email to our support address:

cs@pureessentialswellness.com
Step 3: Subject line.

Clearly indicate in the subject line of your email that you are requesting a refund. For example:

Subject: Refund Request - LipoEase
Step 4: Email body – provide required information.

In the body of your email, include the following information:
- Your full name: The name associated with your LipoEase purchase.
- Order number: Please provide your order number or transaction ID. This helps us locate your purchase quickly. (If you don’t have the order number, give as many details as possible about your purchase date and method).
- Reason for the refund (optional): While not required, a brief explanation of why you are requesting a refund can help us improve our product and services.
Example email text:
```
Subject: Refund Request - LipoEase

Dear LipoEase Support Team,

I am writing to request a refund for my purchase of LipoEase.

Your Name: [Your full name]
Order number: [Your order number – if available]
Email used for purchase: [Your email address – this should be the email you are sending from]

[Optional: Briefly state your reason for the refund – e.g., "I found the product does not meet my expectations."]

Thank you for your time and assistance.

Kind regards,
[Your full name]
```
Step 5: Send your email.

Once your email with all required information is ready, send it to cs@pureessentialswellness.com.

Processing Time

After we receive your refund email, our support team will review it as quickly as possible. Please allow us 5-10 business days to process your request and reply. We may contact you if we need further information.

If approved, refunds are typically returned to your original payment method. The time it takes for the refund to appear in your account may vary depending on the payment provider.

If you have any questions about the refund process, please do not hesitate to contact us at cs@pureessentialswellness.com.

Thank you for your understanding.